Chaplaincy Departments and Patient Experience Scores
Join the Chaplaincy Innovation Lab and Professor Kelsey White of Virginia Commonwealth University to discuss the research project and article “The Impact of Chaplaincy Departments on Hospital Patient Experience Scores.” The article found, among other things, that “Hospitals with chaplaincy departments reported higher HCAHPS global ratings and higher ratings of patients likely to recommend the hospital.” (Abstract)
Learning Outcomes
We have indexed this webinar to the following ACPE and BCCI outcomes and competencies. Our proposed learning outcomes should not be construed as endorsement of this webinar by either ACPE: The Standard for Spiritual Care and Education or BCCI, Inc.
ACPE — E5: Research Based Care
ACPE — E4: Teamwork and Collaboration
BCCI — ITP6: Articulate how primary research and research literature inform the profession of chaplaincy and one’s spiritual-care practice.
BCCI — OL1: Promote the integration of spiritual care into the life and service of the institution in which one functions.
Our Presenter
Dr. Kelsey White received her PhD in Public Health Sciences, concentration in Health Management and Systems Sciences, as well as a Master of Science in Clinical Investigation Sciences from the University of Louisville. She completed her theological degree, a Master of Divinity with a concentration in Pastoral Ministry and Theology, at Union Theological Seminary in New York City. Her Bachelor of Arts degree was awarded from Transylvania University after majoring in Religion and minoring in Mathematics.
Dr. White considers herself a Health Services Researcher and Chaplaincy Researcher. Her research primarily focuses on the integration of chaplains within healthcare delivery systems and their impact on healthcare access and quality. She includes research areas such as the social determinants of health, cross-organizational collaboration, and population health among her favorites.
Dr. White is the author of multiple peer-reviewed publications about chaplaincy and co-edited Evidence-based Healthcare Chaplaincy: A Research Reader. She is a board-certified chaplain and member of the Association of Professional Chaplains. She is among the first cohort of Transforming Chaplaincy Research Fellows, and an Editor-in-Chief for the Journal of Health Care Chaplaincy.